Privacy Policy

Last updated: July 7, 2026

Customrock Formliners LLC ("Custom Rock," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit customrock.com (the "Site"), how we use it, and the choices you have. By using the Site, you agree to the practices described in this Policy.

Information We Collect

Information you give us. When you request a quote or contact us, we collect the details you submit — typically your first name, last name, email address, phone number, and company name — along with any information you include in your message. If you use our live chat, we collect the messages you send and any information you choose to share.

Information collected automatically. Like most websites, we automatically collect certain technical information when you browse the Site, such as your IP address, browser type, device type, referring pages, the pages you view, and the dates and times of your visits. We collect this information through cookies and similar technologies.

Cookies and Analytics

Cookies are small text files stored on your device. We use them to operate the Site, remember your preferences, power features such as live chat, and understand how visitors use the Site so we can improve it. We use:

  • Google Analytics / Google Tag Manager — to measure Site traffic and usage. Google may set cookies to provide these analytics. Learn more at policies.google.com/privacy.
  • Live chat (Tawk.to) — to enable the chat widget and remember your conversation.

You can control or delete cookies through your browser settings, and you can set your browser to refuse cookies. If you disable cookies, some parts of the Site may not work as intended.

How We Use Your Information

We use the information we collect to:

  • respond to your quote requests and inquiries;
  • provide, maintain, and improve our products, services, and Site;
  • communicate with you about your requests or our products;
  • analyze Site performance and usage; and
  • comply with our legal obligations and protect our rights.

How We Share Your Information

We do not sell your personal information. We share information only:

  • with service providers who help us operate the Site and our business (for example, hosting, analytics, live chat, and email providers), who may use it only to perform services for us;
  • when required by law, or to protect our rights, safety, or property; and
  • in connection with a business transfer, such as a merger or sale of assets.

Third-Party Links

The Site may link to third-party websites. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.

Data Retention

We keep personal information only as long as needed for the purposes described in this Policy or as required by law.

Data Security

We take reasonable measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is intended for a business audience and is not directed to children. We do not knowingly collect personal information from children under 13.

Your Privacy Rights

Depending on where you live, you may have the right to request access to, correction of, or deletion of your personal information, and to opt out of certain uses. We do not sell or share your personal information as those terms are defined under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, contact us at [email protected] and we will respond as required by applicable law.

Do Not Track

Some browsers offer a "Do Not Track" signal. Because there is no common industry standard for responding to these signals, the Site does not currently respond to them.

Changes to This Policy

We may update this Policy from time to time. When we do, we will revise the "Last updated" date above. Your continued use of the Site after changes take effect means you accept the updated Policy.

Contact Us

Customrock Formliners LLC
2020 West 7th Street, St. Paul, MN 55116
Email: [email protected]
Phone: (651) 699-1345